Refund & Returns Policy

Refunds and Returns Policy
Effective Date: March 4, 2026
Last Updated: March 4, 2026

Thank you for shopping with Blue Light Defenders. We want you to be completely satisfied with your purchase. If you are not satisfied, our Refunds and Returns Policy explains how you can return products and request a refund.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request must be initiated within 30 days from the date of delivery.
  • The item must be unused, in its original condition, and in its original packaging.
  • The product must not be damaged, altered, or show signs of wear.
  • Proof of purchase (order confirmation or receipt) is required.
  • Clearance, final sale, and customized items are non-returnable.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, product details, and reason for return.
  2. Receive Return Authorization: If your return is approved, we will provide you with a Return Authorization Number (RAN) and return instructions.
  3. Ship the Item: Securely package the item and ship it to the address provided in the return instructions. You are responsible for return shipping costs unless the product is defective or incorrect.
  4. Inspection and Approval: Once we receive and inspect the product, we will notify you of the refund status.

3. Refund Process

  • Approved refunds will be processed within 7-10 business days after receiving the returned item.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., defective or incorrect item sent).
  • If your refund is delayed, check with your bank or payment provider before contacting us.

4. Exchanges

We only offer replacements for defective or damaged items. If you need an exchange, please contact us at [email protected] within 30 days of receiving your item.

5. Return Shipping Costs

  • Customer-Initiated Returns: If you are returning an item for reasons other than a defect or an error on our part, you will be responsible for return shipping costs.
  • Defective or Incorrect Items: We will cover the return shipping costs if you receive a defective or incorrect product.
  • We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Final sale or clearance items
  • Items that have been used or damaged by the customer
  • Customized or personalized products

7. Contact Us

If you have any questions or need assistance with your return, please contact us:

Caroline Franca
100 Woodminster Dr, California
Email: [email protected]

We appreciate your business and strive to provide a smooth return experience!